FAQ

WHEN WILL MY ORDER SHIP?

-We strive to process and ship out all orders within 24- business hours, however, some restrictions apply. To qualify for our 24- hour shipping, orders must be placed between Monday - Thursday hours of 9-5 MST.  Fridays, holidays, and weekends do not apply. Orders that are custom or large quantities do not apply. Cassi's Caramels owns the right to adjust and determine orders that apply and orders that do not fit this criteria. Cassi's Caramels owns the right to change this policy at any time. 

DO YOUR PRODUCTS CONTAIN GLUTEN?

-Our products do not contain any gluten.

HOW DO I SET UP A WHOLESALE ACCOUNT?

-Click here to send us a Wholesale Inquiry 

WHAT SHIPPING CARRIER DO YOU USE?

-We use USPS and UPS to deliver our packages.

HOW EARLY SHOULD I PLACE MY ORDER FOR THE HOLIDAYS?

-To be able to receive your package in time for the holidays, we do recommend       you order at least a week in advance.

WHAT IF MY ORDER DOESN'T ARRIVE? 

-Feel free to contact us by phone or email

CAN I SHIP TO A DIFFERENT ADDRESS THAT IS NOT MINE? DO YOU OFFER FREE SHIPPING?

-Yes absolutely!

HOW CAN WE CONTACT YOU?

-You can reach us by phone at 801-399-3007 or by email jmconfections@outlook.com

DO YOU OFFER FREE SHIPPING?

-We offer free shipping for orders over $29!

HOW MUCH IS SHIPPING AND HANDLING?

-Shipping rates are based on item weight and destination